We offer Free
Shipping on orders of $99 or more before applicable taxes. Simply look for
the logo Product qualifies for
free shipping on items throughout the store. If the items in your order
qualify for Free Shipping and total
$99 or more... voila... your order ships FREE via either USPS or UPS! We
periodically run Free Shipping promotions on lower dollar amounts, so please check
back frequently or subscribe to our Newsletter. Free Shipping promotions do not
apply to appliances or drop ship items. Free Shipping is only applicable to the
Lower 48 states and does not apply to international orders.
that product prices, promotions and product availability are subject to change
without notice. We reserve the right to restrict order eligibility, cancel and
modify promotions at any time. Prices and availability are accurate at the time
our newsletter is first sent; however, they are subject to change without
notice. We are not responsible for typographical errors, misprints, or late
arrival of a newsletter to your email.
All orders that come in by 12:00 pm
Arizona Time, Monday through Friday, will be shipped the same day with the
exception of FedEx Ground. FedEx Ground, as well as orders containing 20 or
more products, will be shipped the following business day. If you have an order
containing 20 or more products and need it shipped the same day, please call
us. We will discuss the potential for same day shipping.
Each carrier has their own policy in regards to guaranteed delivery dates, and
these guarantees are based on multiple factors. These factors include, but are
not limited to: origin, destination and drop-off time. It is the sole
responsibility and liability of the carrier(s) to uphold their
reimbursement of those guarantees.
Correct Shipping Address
Customers are responsible for providing their own correct shipping address for
USPS, UPS and/or FedEx deliveries. Dr. Cousens' Online Store is not liable for
an incorrect delivery address.
Please indicate in the Notes section if your delivery address has any
limitations or special instructions. If this note is missing, and the package
is returned to us as undeliverable, the customer will be responsible for any
and all reshipping fees.
We are not
responsible for lost, stolen or damaged products, once they leave our facility.
All carriers typically provide a maximum value of $100 when no declared value
is requested. If you have an order that you would like to declare a value,
please call us directly at 520.377.3366 before placing an order. Declaring the
value is similar to insurance, so this means that there will be additional
charges for orders over $100 and the cost will be additional to Free Shipping offers or promotions. Let
us know if you would like us to call you with the cost or to just proceed with
the order. We do not make money off this transaction and declaring value is up
to the sole discretion of the buyer.
We also offer Expedited Shipping on
most orders. Paying for Expedited
Shipping gets your order moved to the top of our shipping list. Your order
must be submitted by 11 am Arizona Time to go out the same day. Our Free Shipping promotion(s) DO NOT apply
to expedited shipping.
We will ship your order as fast as your paid shipping allows. Typical delivery
times are as follows: If your order is under 5 lbs, your package will be
cheapest and travel the fastest via Priority
Mail USPS (2-3 day delivery). Larger expedited orders are sent cheapest via
UPS 3 Day Air or FedEx Express (2
or 3 days deliveries). If you would like your package to have Overnight or 1-2 day guaranteed shipping
service, please call our customer service team and speak with a customer
representative about your order.
Expedited Shipping does NOT apply
to Free Shipping appliances. If a Free Shipping appliance is purchased
with other items in the same order, the non-appliance items will be expedited,
and the appliance will travel with normal ground service. You must call or
email our customer service team for a shipping quote
and collection of payment if you would like expedited
shipping on your appliance.
Dr. Cousens’ Online Store strictly follows all national and international
regulations regarding the sale, purchase and shipment of any product or product
ingredient that is considered restricted or prohibited by any law within the
United States or abroad. Dr. Cousens’ Online Store is not responsible for taxes
and/or duties or any brokerage and/or delivery fees applied to international
We kindly request that you contact your customs office
to thoroughly inquire about import regulations before placing your order, as we
will not be liable for packages refused or held for delivery. Please note that
refunds will not be issued for any order that is refused or abandoned by the
intended recipient, orders that can't be delivered due to an address error, or
orders seized by Customs.
will be shipped to you directly from our facility located in Patagonia, AZ. At
our sole discretion, we may have one or more of your items shipped to you
directly from our supplier or the manufacturer.