We offer Free Shipping on orders of $99 or more. Simply look for the
logo "this item qualifies
for free shipping" on selected items throughout the store. If the items in your order that qualify for 'Free Shipping' total $99 or more (before applicable taxes)...voila...your order ships FREE! We periodically run Free Shipping promotions on lower dollar amounts, so check back frequently or subscribe to our Newsletter. All below Shipping Policies apply to all orders. Free Shipping promotions do not apply to appliances or drop ship items. Free Shipping is only to the lower 48 states and does not apply to international orders.
Please note that product prices, promotions and product availability are subject to change without notice. We reserve the right to restrict order eligibility, cancel and modify promotions at any time. Prices and availability are accurate at the time our newsletter is first sent; however, they are subject to change without notice. We are not responsible for typographical errors, misprints, or late arrival of a newsletter to your email.
All orders that come in by 12:00 pm Arizona Time - Monday thru Friday, will be shipped the same day. Orders containing 20 or more products will be shipped the following business day. If you have an order containing 20 or more products and need it shipped the same day, please call us and will discuss the potential to ship the same day.
Each carrier has their own policy, in regards to guaranteed delivery dates and these guarantees are based on multiple factors. These factors include, but are not limited to: origin, destination and drop-off time. It is the sole responsibility and liability of the carrier(s) to uphold their guarantees and reimbursement of those guarantees.
Provide Correct Shipping Address:
Customer is responsible for providing correct shipping address for UPS, FedEx and/or USPS deliveries. Please make sure your delivery address is correct and complete! Dr. Cousens' Online Store is not liable for an incorrect delivery address, and we would hate to see a delay on your goodies getting to you :)
Packages ship USPS, FedEx and/or UPS depending on the size, weight, delivery time and destination. Please indicate in the Notes section if your delivery address has any limitations or special instructions. If this note is missing, and the package is returned to us as undeliverable, customer will be responsible for any and all reshipping fees.
Our standard carriers are FedEx, UPS and USPS. We are not responsible for lost, stolen or damaged products, once they leave our facility. All carriers typically provide a maximum value of $100, when no declared value is requested. If you have an order that you would like to declare a value, please call use directly @ 520.377.3366, before placing order to declare the value of your shipment. Declaring the value is similar to insurance, so this means that there will be additional charges for orders over $100 and cost will be additional to "Free Shipping" offers or promotions. Let us know, if you would like to us to call you with the cost or just proceed with the order. We do not make money off this transaction and is up to the sole discretion of the buyer.
We also offer Expedited Shipping on most orders. Paying for Expedited Shipping gets your order moved to the top of our shipping list. Your order must be submitted by 11 am Arizona Time to go out that day. Our Free Shipping promotion(s) DO NOT apply to expedited shipping. If your order qualifies for free shipping, we will reduce the cost of Expedited Shipping by the amount of the “Free Shipping” cost.
We will ship your order as fast as your paid shipping allows. Typical delivery times are as follows: If your order is under 5 lbs, your package will travel Priority Mail USPS (2-3 day delivery). Larger expedited orders are sent 3 day air with UPS. Please note that website shipping prices generally only apply to the 48 states.
If you would like your package to have Overnight or 1-2 day guaranteed shipping service, please phone our customer service team and speak with someone about your order.
*Expedited shipping does NOT apply to Free shipping appliances. If a free shipping appliance is purchased with other items in the same order, the non-appliance items will be expedited, and the appliance will travel with normal ground service. You must phone or email our customer service team for a shipping quote and collection of payment if you would like expedited shipping on your appliance.
International Shipping Policy
Dr. Cousens Online Store strictly follows all national and international regulations regarding the sale, purchase and shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United States or abroad. Dr. Cousens Online Store is not responsible for taxes and/or duties or any brokerage and/or delivery fees applied to international shipments.
We kindly request that you contact your customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery. Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can't be delivered due to an address error, or orders seized by Customs.
Most items will be shipped to your directly from our facility located in Patagonia, AZ. At our sole discretion we may have one or more of your items shipped to you directly from our supplier or the manufacturer (This is a process known as "drop shipping").